FAQ's
Art Tile:
Why are there fine line cracks in my tile?
There a chance the tile could have the appearance of fine line cracks in it. That is called “crazing” and it is a natural effect. Crazing is very common in our tube – lining art tiles, which is caused by the body (biscuit) of the tile and the glaze expanding or shrinking at different rates during our firing and cooling process. It is so common that only few tiles escape from crazing. However, crazing does not impact the strength and durability of these beautiful tiles.
First, the artist uses raw clay to form the tiles. The artist draws the picture onto the clay by hand. Then the artist paints a layer of glaze over it. This process is to transform the glaze from muddy tones into vivid colors with varying colors and with varying textures. Depending of the temperature and time the tile is fired, it will result in colors such as purple, red, yellow… etc. Usually the firing process takes more than 24 hours with a peak temperature exceeding 2000 degrees Fahrenheit. These revolutionary glazes and firing techniques were developed over a period of more than 20 years.
The extent and pattern of the crazing is unique to each piece of tile and adds to their unique individuality.
Can the backing be removed?
Yes, the backing can be easily removed by soaking the tile in either tap or hot water. If using tap water to soak the tile, leave the tile overnight and the backing will loosen. If using hot water to soak the tile the backing will loosen within a few hours. Once the backing is removed the artwork is ready to be installed on the wall.
Can they be installed like a standard tile?
Yes, once the backing is removed the artwork is ready to be used as standard tile and could be installed on the wall.
Do the tiles have texture?
Yes, the tiles do have texture and their images are not flat. The tile has 3- dimensional contour lines that are hard to see by looking at their picture images alone. The actual art tile has elevated outlines that you can feel with your hands, almost like reliefs. The hand painted ceramic is unique in its clear glazed shiny finish. It will sparkle as it reflects any lighting through the transparent glass-like glaze which cannot be seen in photo copies or pictures.
Can the tile be hung on a wall?
Yes, all tiles could be hung on a wall. For size 8” X 8”, it has an additional built-in easel to display. Our 3” X 16” and 6” X 16” sizes have a built-in hook that allows them to be hung on a wall easily. For the size 2” X 8.5” house numbers, there is a hole on each tile for you to nail onto the wall.
Can the tile be used as a hot plate?
Yes, the tile could be used as a hot plate. The temperature of the hot plate will not make the color change.
Can the tile be used outdoors?
Yes, the tile could be used outdoor or indoor.
Ordering:
Do you have a wholesale program?
Yes, we do have a wholesale program.
En Vogue-Art On Tiles has over 1,000 unique designs. We always have sufficient inventory to ensure speedy shipping. Simply click En Vogue Wholesale and open a wholesale account. After you create a wholesale account with us, we will normally respond within 1-2 business days.
I saw a tile that I absolutely love in a store that carries your tiles, but I could not find it on your website. Why is this?
There could be a possibility that the item you cannot find online is a limited edition or is currently out of stock.
Can I make a special order and submit my artwork to be used on a tile?
Definitely yes, our manufacturer can work with customer designed orders. Send us the image or provide us with information through service@entile.com to get started with the special order.
What is the process of a special order and how long will it take?
Our artist will first review the Image and work with the sample. Images cannot be copyright infringements and must meet our approval. When the sample is ready, we will email you the sample’s image to request your approval. (We do not deliver the tile sample). Once the sample is approved by you, we will immediately start making the tiles. The whole process will take approximately 2-4 weeks. If you would like more information, please contact us at service@entile.com.
Gift Service:
Do you provide gift wrap service?
Yes, we do provide a unique gift box for all customers that order online.
Do you provide gift messaging service?
Yes, if your order is a gift for another person, let us know and we will include a packing slip along with the shipment and a FREE message enclosed with it.
Registration:
Why can’t I log into my new account?
Creating a new account automatically generates an email that is sent to the email address used to create the account. Before you can log into your new account, you must first check the email address that you used to create the account and confirm the email from us. The reason for this process is to prevent others from creating an account under your name.
Returns:
What can I do if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us through service@entile.com . All damage claims must be filed within 7 days upon receipt of shipment.
Please return the item via UPS, FedEx, or the U.S. Postal Service. Ship postage paid to:
En Vogue – Art on Tiles
2530 Corporate Place Unit A110
Monterey Park, CA 91754
En Vogue - Art on Tiles will give you a full refund. Shipping costs will be deducted, at our discretion, if upon return of the item we determine the damage or incorrect order was not due to our mistake.
What if I am not satisfied with the purchase?
If you are not satisfied with your purchase, En Vogue - Art on Tiles provide a full refund, as long as the item is returned in original condition within 30 days of your initial purchase.
If you would like to order the product again, we recommend placing a new order versus doing an exchange to ensure item availability.
Data Security:
Do we share customer information to 3rd party?
No, we do not share any customer information to anyone. Because we care about our customers, we want customers to have a safe and secure transaction.
For other questions, feedback or suggestions, please contact us at service@entile.com.